News; Microsoft will learn force into competitive (2)

Of course feedback is also considerable. Microsoft technology center engineer developed course, and taught himself. But they are not full time, they also part-time responsible for other projects. "This is helpful to engineer the increase of knowledge, is responsible for the teaching of engineers, at the same time every day is on the customer projects, and customer communication." Microsoft global technical support centers in the greater China region of enterprise support senior director can? Say: "this is like a learning iec, let the customer to learn ability to ascend, then use our products to develop more tools, let their company more competitive. And customer information is also back to market department, research and development department, our internal growth. We also often says, your potential our power, from another Angle, we are in the lower passive help customers and partners to solve the number of questions."

Microsoft through this strategy, to portray itself as a knowledge base. Microsoft find and solve problems, and precipitation and summarize problem, and tell all other areas of the customers and make different regions of the enterprise to quickly around the mistake, advance knowledge of the right solution.

Why Microsoft able to quickly realize this strategy? More observation shows that they will always penetration into the bloodstream copied to the external factors learning learning system. They copy the learning methods, knowledge and share way, precipitation and the external and internal learning fusion to learn together.

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This study ecological system is set to three main body: the first is the enterprise users, the second is partners, and the third is the Microsoft open technology discussion and training seminars.